Case Studies
Real deployments, real results
Generic case studies showing how organizations across industries have transformed their knowledge access with our Intelligent Knowledge Assistant.
Case Study 1: Enterprise IT Department
Client Profile
- Industry: Technology
- Size: 10,000+ employees, global operations
- Challenge: IT support overwhelmed with 5,000+ tickets monthly, 80% repetitive
The Problem
Before Implementation:
- Manual ticket resolution: 100%
- Average resolution time: 2-4 hours
- Cost per ticket: $30-50
- Annual support cost: $2.4M
- Employee satisfaction: 3.2/5
- Support team burnout: High
Root Causes:
- Knowledge scattered across 50+ systems
- No centralized runbook
- Inconsistent troubleshooting approaches
- New hires take 6 months to get up to speed
Our Solution
What We Delivered (6 weeks):
- Indexed 5,000+ IT documents (runbooks, vendor docs, internal guides)
- Configured IT-specific terminology (300+ acronyms)
- Built chat interface integrated with Slack
- Implemented confidence-based escalation
- Set up ticketing system integration
Investment: $85K
Results
After 3 Months:
- Auto-resolution: 75% of tickets resolved by AI
- Response time: 30 seconds average (vs 2-4 hours)
- Cost per ticket: $7 (vs $30-50)
- Annual savings: $4.2M
- Employee satisfaction: 4.5/5
- Support team capacity: 4x increase
ROI: 4,900% first year | Payback: 1.5 months
View Full IT Support Implementation →
Case Study 2: Multi-Hospital Healthcare System
Client Profile
- Industry: Healthcare
- Size: 5 hospitals, 2,000 clinical staff
- Challenge: Doctors wasting 1-2 hours daily searching for clinical protocols
The Problem
Before Implementation:
- Clinical information search: 1-2 hours per doctor per day
- Multiple disconnected systems (Epic, UpToDate, internal protocols)
- Inconsistent protocol application
- Patient safety risk from outdated information
- Cost: $15M annually in lost clinical time
Root Causes:
- Knowledge in 10+ medical databases
- Complex medical terminology
- Time-sensitive clinical decisions
- Version control issues with protocols
Our Solution
What We Delivered (8 weeks):
- Indexed clinical protocols, drug databases, treatment guidelines
- Medical terminology and abbreviation support (500+ terms)
- Evidence-based ranking (Level A/B/C)
- PII detection and HIPAA compliance
- Integration with secure messaging system
Investment: $135K
Results
After 6 Months:
- Search time: 5 minutes (vs 1-2 hours)
- Clinical time saved: 1.5 hours per doctor per day
- Protocol compliance: +40%
- Accuracy: 85%+ with citations
- Annual savings: $12M
- Doctor satisfaction: 4.7/5
ROI: 8,900% first year | Payback: 3 months
Additional Benefits:
- Faster diagnosis support
- Reduced medical errors
- Improved patient outcomes
- HIPAA audit: Passed with zero findings
View Full Medical Implementation →
Case Study 3: Regional Bank Compliance Team
Client Profile
- Industry: Financial Services
- Size: 3,000 employees, $10B in assets
- Challenge: Compliance reviews taking 2-3 days per case
The Problem
Before Implementation:
- Regulatory research: 2-3 days per compliance review
- 50+ regulatory sources to check (FinCEN, SEC, FDIC, OFAC)
- Manual cross-referencing
- Audit trail gaps
- Annual compliance cost: $5M
Root Causes:
- Regulations constantly changing
- Multiple overlapping authorities
- Complex legal language
- Manual documentation processes
Our Solution
What We Delivered (10 weeks):
- Indexed 10,000+ pages of regulations and policies
- Financial compliance terminology (400+ acronyms)
- Authority-weighted ranking (FinCEN > internal memos)
- Automatic legal disclaimers
- Complete audit trail system
Investment: $175K
Results
After 6 Months:
- Review time: 4-6 hours (vs 2-3 days)
- Time savings: 70%
- Accuracy: 85% with full citations
- Annual savings: $3.5M
- Audit readiness: Complete trails
- Compliance team capacity: 3x increase
ROI: 2,000% first year | Payback: 2 months
Additional Benefits:
- Zero compliance violations (vs 2-3/year)
- Passed regulatory audit with commendation
- Faster client onboarding
- Reduced legal risk
View Full Financial Compliance Implementation →
Case Study 4: Manufacturing Plant Quality Team
Client Profile
- Industry: Manufacturing
- Size: 2,000 employees, 3 plants
- Challenge: Quality issues taking days to resolve due to poor knowledge access
The Problem
Before Implementation:
- Defect resolution: 2-5 days average
- ISO standards hard to search
- Knowledge loss from retiring engineers
- Repeated defects due to poor root cause documentation
- Annual quality cost: $8M
Our Solution
What We Delivered (7 weeks):
- Indexed ISO standards, SOPs, inspection procedures, defect logs
- Manufacturing terminology support
- Defect classification and root cause suggestions
- Integration with quality management system
Investment: $90K
Results
After 4 Months:
- Resolution time: 4-8 hours (vs 2-5 days)
- Time savings: 85%
- Defect recurrence: -30%
- Annual savings: $2.5M
- Knowledge retention: 95% of retiring engineer knowledge captured
ROI: 2,800% first year | Payback: 1.5 months
Case Study 5: Global Consulting Firm
Client Profile
- Industry: Professional Services
- Size: 5,000+ consultants, 50+ offices worldwide
- Challenge: Multiple knowledge silos, language barriers, inconsistent client deliverables
The Problem
Before Implementation:
- Consultants spend 30% of time searching for past deliverables
- Knowledge in 100+ project folders
- 5 languages, no unified search
- Client proposals taking 2-3 weeks
- $20M annually in lost consulting time
Our Solution
What We Delivered (8 weeks):
- 3 knowledge bases: HR policies, Client projects, Technical expertise
- Multi-language support (5 languages)
- Global deployment (hybrid: sensitive data on-premise)
- Advanced search with project metadata
Investment: $165K
Results
After 6 Months:
- Search time: 2 minutes (vs 2 hours)
- Self-service: 85% of queries
- Proposal time: 3 days (vs 2-3 weeks)
- Annual savings: $16M
- Client satisfaction: +25%
- Knowledge bases expanded: From 3 to 10
ROI: 9,700% first year | Payback: <1 month
Common Success Patterns
What Makes Implementations Successful
Across all industries, successful deployments share:
- Executive Sponsorship: Clear business owner and budget
- Quality Documents: Well-maintained source material
- Pilot Program: Start with 10-20 users, expand gradually
- User Training: 2-3 training sessions ensure adoption
- Feedback Loop: Weekly reviews during first 2 months
- Clear Success Metrics: Define KPIs upfront
Typical Timeline to Value
| Milestone | Timeframe |
|---|---|
| First search results | Week 4 |
| Pilot user testing | Week 6-7 |
| Production launch | Week 8-9 |
| 50% user adoption | Month 2 |
| 80% user adoption | Month 4 |
| ROI breakeven | Month 1-3 |
| Full value realization | Month 6 |
Implementation Patterns
Small Enterprise (100-500 employees)
Typical Setup:
- 1,000-10,000 documents
- 1-3 data sources
- Cloud deployment
- 50-100 users
- 4-6 week implementation
Investment: $50K-75K
Annual Savings: $500K-2M
Payback: 1-2 months
Mid-Market (500-2,000 employees)
Typical Setup:
- 10,000-50,000 documents
- 3-10 data sources
- Cloud or hybrid deployment
- 500-1,000 users
- 6-8 week implementation
Investment: $75K-150K
Annual Savings: $2M-8M
Payback: 1-3 months
Enterprise (2,000+ employees)
Typical Setup:
- 50,000+ documents
- 10+ data sources
- Hybrid or on-premise
- 1,000-10,000+ users
- 8-12 week implementation
Investment: $150K-200K
Annual Savings: $8M-20M
Payback: <1 month
Lessons Learned
What We've Learned from 50+ Deployments
Do This:
- Start with high-value use cases (support, compliance)
- Pilot with enthusiastic users
- Train domain-specific models
- Collect feedback early and often
- Measure success from day 1
Avoid This:
- Trying to index everything at once
- Skipping user training
- Ignoring document quality issues
- Over-customizing initially
- Not defining clear success metrics
Your Success Story
Ready to write your own success story?
We've delivered:
- 50+ successful implementations
- 10+ industries
- 75-85% average accuracy
- 1-3 month average payback
- 95% client satisfaction
Contact us to discuss your knowledge management challenges:
- Email: contact@recohut.com
- Schedule: Book consultation →
Next: View Implementation Guide → | Explore Industry Applications →